Internal Issue: Converse Sending/Replying to WhatsApp BSUID Users
Investigating - We are currently experiencing issue in Converse sending/replying to WhatsApps Users.
This is due to User who enabled Phone Number privacy in Whatsapp.
Users who have BSUID instead of MSISDN are affected.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Aug 14, 2026 - 09:57 UTC

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Messaging Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Degraded Performance
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
Voice, South Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Central Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Western Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
Whatsapp Business API Operational
90 days ago
100.0 % uptime
Today
Viber Business API Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
100.0 % uptime
Today
Dial-In / Dial-Out Operational
90 days ago
100.0 % uptime
Today
Video Services Operational
90 days ago
100.0 % uptime
Today
JaaS API Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Partner Maintenance - Toward Malaysia International Traffic Sep 7, 2026 17:00-21:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia International Traffic.
Posted on Aug 28, 2026 - 19:20 UTC

Partner Maintenance - Toward Malaysia International Traffic Sep 8, 2026 17:00-21:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia International Traffic.
Posted on Aug 28, 2026 - 19:22 UTC

Partner Maintenance - TATA Communications Sep 17, 2026 08:30-12:30 UTC

Please be informed that our partner will be conducting scheduled maintenance during the specified maintenance window. During this period, you may experience brief service interruptions or increased latency.
Posted on Sep 17, 2026 - 08:30 UTC

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

Internal Service Issue: Reporting Update Delay - Connect Portal
Resolved - This incident has been resolved.
Sep 3, 01:45 UTC
Investigating - We are currently investigating this issue.
Sep 3, 01:19 UTC
Monitoring - We are currently experiencing a delay in updating message statuses in the Connect Portal.

Status: Message Delivery is NOT affected.
Issue: Latency in reporting and transaction logs.

We are monitoring the recovery of the reporting queues and will provide an update shortly. For support, contact cpaas-support@8x8.com.
Sep 3, 01:17 UTC

Sep 2, 2026

Asia Pacific Platform Region, Voice Infrastructure Maintenance (Zero Downtime Expected)
Completed - The scheduled maintenance has been completed.
Sep 2, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 16:00 UTC
Scheduled - We will be performing a scheduled maintenance for Voice services on our Asia Pacific Platform Region to enhance system performance and stability.

Start: September 03, 2026, 12:00 AM SGT (UTC+8)
End: September 03, 2026, 01:00 AM SGT (UTC+8)

Expected Impact: None. This is a zero-downtime activity; all voice services will remain fully operational.

Our team will monitor the platform throughout the window. If you have questions or observe any anomalies, please contact our Support Team at cpaas-support@8x8.com
Sep 2, 10:30 UTC

Sep 1, 2026

Partner Maintenance - Toward Malaysia Celcom International Traffic
Completed - The scheduled maintenance has been completed.
Sep 1, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 17:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia Celcom International Traffic.
Aug 28, 19:18 UTC

Aug 31, 2026

Partner Maintenance - Toward Malaysia Celcom International Traffic
Completed - The scheduled maintenance has been completed.
Aug 31, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 17:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia Celcom International Traffic.
Aug 28, 19:14 UTC
Operator Maintenance - Indonesia XL
Completed - The scheduled maintenance has been completed.
Aug 31, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 18:00 UTC
Scheduled - Please be informed that the operator is conducting a scheduled maintenance. You may experience intermittent delivery towards Indonesia XL during this period.
Aug 30, 03:40 UTC

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Partner Maintenance - Toward Malaysia - Digi
Completed - The scheduled maintenance has been completed.
Aug 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 16:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia - Digi handsets.
Aug 25, 07:48 UTC

Aug 25, 2026

Partner Maintenance - Toward Malaysia - Maxis
Completed - The scheduled maintenance has been completed.
Aug 25, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 16:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia - Maxis handsets.
Aug 25, 07:57 UTC

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Degradation of Service - Delivery Issue towards Philippines Globe
Resolved - This incident has been resolved.
Aug 21, 09:40 UTC
Investigating - We are currently experiencing delivery issues to Philippines Globe. We are working with related network operators to investigate the incident. We apologise for the inconvenience and appreciate your continued support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Aug 21, 08:18 UTC
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