Internal Issue: Converse Sending/Replying to WhatsApp BSUID Users

Incident Report for 8x8 CPaaS

Investigating

We are currently experiencing issue in Converse sending/replying to WhatsApps Users.
This is due to User who enabled Phone Number privacy in Whatsapp.
Users who have BSUID instead of MSISDN are affected.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Posted Aug 14, 2026 - 09:57 UTC
This incident affects: Web Platform (8x8 Converse).
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