Degradation of Service - Delivery Issue towards Indonesia XL Axiata

Incident Report for 8x8 CPaaS

Resolved

This incident has been resolved.

Posted Jul 13, 2026 - 23:11 UTC

Update

We are continuing to investigate this issue.

Posted Jul 13, 2026 - 22:08 UTC

Investigating

We are currently experiencing delivery issues towards Indonesia XL Axiata. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Posted Jul 13, 2026 - 19:37 UTC

This incident affected: External Connectivity (SMS, Southeast Asia).