Degradation of Service - Delivery Issue towards Indonesia XL & Smartfren

Incident Report for 8x8 CPaaS

Resolved

This incident has been resolved.

Posted Nov 10, 2026 - 05:58 UTC

Update

We are continuing to investigate this issue.

Posted Nov 10, 2026 - 05:56 UTC

Update

We are continuing to investigate this issue.

Posted Nov 10, 2026 - 03:57 UTC

Investigating

We are currently experiencing delivery issues towards Indonesia XL & Smartfren.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Posted Nov 10, 2026 - 03:56 UTC

This incident affected: External Connectivity (SMS, Southeast Asia).